General Questions


Q. Will XLTHEME’s Products work with my website?

A. Our Themes and Plugins work with WordPress. If you have WordPress installed, it’s easy to just upload and install our themes and Plugins.

Q. What is WordPress?

A. WordPress is web platform you can use to create a beautiful website or blog. We agree with WordPress.org when they say that “WordPress is both free and priceless at the same time”.

The core software is built by hundreds of community volunteers, and there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Some WordPress themes are free, others more original like the ones we develop are paid.

Q. What are the requirements to use XLTHEME’s Products?

A. Our WordPress Themes or Plugins not work as a standalone solution. These run on the free CMS blogging software, WordPress which requires a web server such as apache, a mySQL database, and PHP. If your hosting provider allows WordPress to run on it (over 95% of them do), then Our Themes or Plugins should work fine. You might also need FTP access to upload the theme or Plugin and admin permissions to change/create folders. This is very common for any web hosting provider.

Q. Do they encode or encrypt the source code?

A. No. Once you purchase any of our themes or Plugins, you will get full access to the code and can modify it however you please.

Q. I bought template/plugin but can’t download anything.

A. Usually, our system activate the account immediately after payment completes. If your account has not activated then there may have been issues with the payment. So please don’t be panic! contact us via our Contact Us page and our support team is always there to assist you.



Pre purchase Questions


Q. I have a pre purchase question, how do i get in touch with you?

A. First of all we recommend you to check the product detail page. We try to make this page as complete as we can, so you’ll find there description, features and live demo preview access.

However, if you still have some questions, you can use live chat system or the direct contact form from the contact page. Don’t forget to select “Pre purchase question” from the list of subjects.

Q. How does the payment process work?

A. The payment process is pretty straightforward actually. In a couple of words, you add Products to cart, pay for them, and you receive an email with confirmation and Product/s will be available to download from your account.

Q. Which payment types to you accept?

A. We are using Paypal and Credit card payments by using 2CO gateway on our website, at least for now only accept Visa and MasterCard credit cards or International Debit cards .

Q. Is there a way to test out your themes before I buy?

A. Sorry, NO. We have live demo though which is the next best thing. You can view and get a feeling of the WordPress theme or plugin see all the templates, sliders, features and short codes we’ve built in.



After Sales Support


Q. What AfterCare services do you offer?

A. Every one of our WordPress themes or plugins, comes with extensive documentation and video tutorials that help you install, set up, and edit your theme or plugin and you don’t even need a lot of WordPress knowledge or programming skills like JS, or PHP.

The thing we are most proud of when we talk about support, it our Support Forums that you can access any time and receive guidance and solutions to your issues directly from the developers.

Q. Do I need an account on your website?

A. Yes, in order to fully benefit of our guidance and solutions to your WordPress theme/plugin issues, you need an account on our Support Forum.

Q. I’ve posted a question on the forum. How long do I have to wait?

A. We do our best to answer all of your questions in a timely manner. Usually you can expect to receive an answer in up to 24 hours but please take in consideration that some issues are more complex and require more than that to solve.

More over please take note of the time difference between us (as we are from London & Bangladesh) and you (if you are from USA for example).